XEM3005 doesn't work when connect in USB3

I work with an XEM3005 board and FrontPanel 4.5. If I connect the board on the connector USB2 of my PC, my software works well and all the data transfert are very good. If I connect the board on the connector USB3 of my PC, my software doesn’t work correctly, some data transfert have data error. I don’t understand why that doesn’t work because USB3 is USB2 compliance. What is the problem?

Laurent COLIN

Sorry, this is not a known issue. In fact, we’ve connected the XEM3005 to countless USB 3.0 ports without any issue. Have you tried a different port or computer?