I was working on a output serial interface project for the XEM-7001, but began experiencing problems after flashing a bitfile via USB. Upon reconnecting the USB, windows prompted an error message that “the USB device malfunctioned, and windows doesn’t recognize it.”
I attempted to reinstall the Frontpanel USB driver, which worked twice, but the second time the Frontpanel endpoints were receiving garbage values. Now it will not recognize the device even after reinstalling the driver. I have viewed the Frontpanel SDK on trouble shooting problems to no avail. I am fairly careful about over-voltages and ESD events, as per standard engineering practice.
We just recently purchased the board and I wanted to inquire about trying to get it repaired or replaced. Any help would be appreciated.