Trouble with XEM3001 usb driver on windows 7 machine

Hi all,
I recently migrated my XEM3001 board to a new PC that runs on windows 7. However, the PC doesn’t recognize my board. I downloaded both “setup-win-x64.exe” and “frontpanelUSB-DriverOnly-win-x4.0.4.exe”, ran it but my pc still doesn’t recognize it. Wondering if any has the same issue and if you could share if you do.

Thank you in advance.
-CP

For the sake of those looking through the forums for solutions to their problem, this was solved through the customer support route (support@opalkelly.com). Turns out the customer was still running the previous version of FrontPanel (3.0.11).

Note that newer versions of FrontPanel for our USB devices are installed in ProgramFiles/FrontPanelUSB, so the previous version is not overwritten. It should be uninstalled first to avoid confusion.

The newer version will update the driver correctly, though, so Windows itself should not be confused.